Setting the default text in Service Summary Repair notes

  1. Select System configuration > Dialog design.
  2. Select Service Assignment dialog.
  3. Click Triggers.
  4. For Triggers, specify this information:
    Event
    Select Onload.
    Operator
    Select or from the list.
  5. For Condition, specify this information:
    Column
    Select ServiceRepairNotebook.TextData from list of columns.
    Operator
    Select isnull from the list of operators.
  6. For Setter, specify this information:
    Type
    Select column.
    Column
    Select ServiceRepairNotebook.TextData from the list.
    True Action
    Select setValue.
    False Action
    Select None.
    Value
    Specify the default value for the repair notes..
  7. Click Save.
  8. Click Save for the entire dialog triggers against the dialog design.