Setting default text in the Service Summary Repair notes when selecting an error code

  1. Select System configuration > Dialog design.
  2. Select Service Assignment dialog.
  3. Click Triggers.
  4. For Triggers, specify this information:
    Event
    Select Onload.
    Operator
    Select or from the list.
  5. For Condition, specify this information:
    Column
    Select any of these options from the list: ServiceAssignment.ServiceErrorSymptomCODE, ServiceAssignment.ServiceErrorCauseCODE, or ServiceAssignment.ServiceActionCODE.
    Operator
    Select equal from the list of operators.
    Value
    Specify the error code.
  6. For Setter, specify this information:
    Type
    Select column.
    Column
    Select ServiceRepairNotebook.TextData from the list.
    True Action
    Select setValue.
    False Action
    Select None.
    Value
    Specify the default value for the repair notes..
  7. Click Save.
  8. Click Save for the entire dialog triggers against the dialog design.