Adding work orders

When work order type used has a parameter 096 set to either 1 or 2, a work order service error report in MOS057 is auto-generated making this as the MAIN. It is critical for the app to consider the reported service report as MAIN or back office will process the auto-generated service report in order to close the operation. You are recommended to set the parameter to 0 to avoid any additional process.
Note: Multiple operations product is now handled when creating a work order operation. User must select a service linked to the multiple operations product in order to create a work order operation.
  1. On the Appointment List screen, select Action Menu > Create Work Order.
  2. On the Add Work Order screen, specify this information:
    Item Number

    Select the item number of the equipment to be serviced.

    Serial number
    Select the serial number of the equipment to be serviced.
    Service

    Select the identity of an internal service such as repair or maintenance.

    Start date and time
    Specify the planned date to start the service.
    Finish date and time
    Specify the planned date to finish the service.
    Customer

    Specify the customer requesting the service for their equipment.

    Customer Order Number
    Specify the order number of the service to be performed for a customer's equipment.
    Address Number

    Specify the reference address for the service to be performed.

    If you plan to create a work order against an MCO, specify this information:

    Agreement

    Select valid agreements with customer.

    Requested start date and time

    Specify the date the customer when the service starts.

    Requested finish date and time
    Specify the date the customer when the service ends.
    Work Priority
    This field indicates the order priority.
    Transaction Reason Code
    This field indicates the user-defined reason code used to describe why the transaction was specified.
    Contact
    This field indicates the customer's contact person.
    Your Reference
    This field indicates the customer's contact person for reference.
    Reference
    This field indicates the time required to process an operation or transaction. It is specified for each price or time quantity and time unit.
  3. Tap or click SAVE. If you opt to discontinue the transaction, click CANCEL.