Infor Mobility for Field Service overview

Infor Mobility for Field Service (MFS) is a mobility product designed to support the service technician while working out in the field. This solution is available on phone and tablet devices that run these operating systems: Android, Windows, and iOS, as well as Windows computers.

MFS can operate both online and in disconnected mode. MFS also has two-way integration to Infor Document Management. This integration displays documents in MFS that are linked to a record in Infor M3, such as work orders, items, and services. In the same way, electronic media, such as photos and videos taken using the mobile app, are sent to IDM.

The MFS solution also uses applications on the mobile device, including access to maps to display the location of the service assignment, and the device's phone to quickly call customers and contacts. MFS is available for M3 customers who run the work order process.

MFS provides these capabilities:

  • Offline capabilities that allows the technician to continue working while disconnected from the network

  • Provide checklists and inspections with predefined drop-down values

  • Work orders, work requests, and assignments are created on the device

  • Email reports, such as the service visit report, directly to the customer contact

  • Provide these information: assignment details, customer and contact information, equipment details, service history, attributes, as-build structure and warranty information

  • Provide options to issue parts that are either predefined in M3 or allocated directly from the technician's van stock

  • Allow the technician to confirm the receipt of parts that have been shipped to them

  • Update of equipment meter values

  • Assign miscellaneous costs to the assignment, such as hotel costs or local purchases

  • Add labor and travel time

  • Create service error report, detailing issues, causes, and repairs

  • Record both the customer's and the technician's signature on the device and store these data back in Infor Document Management

  • Support for a wide variety of statuses, including Accept assignment, Start travel, Arrived, Start work, Stop work, Delayed work, Completed, and others

  • Provide a variety of search and sort options to help technicians quickly find the information they need

  • Support in identifying equipment and spare parts by bar coding

  • Allow customers to customize the look of the MFS application such as adding the corporate colors and logo

  • Select multiple assignments for group action where an end customer can, for example, sign once for multiple assignments