Manual entry of item and serial number during installation in As-Built structure

Description

To install a component in an As-Built position, use the Install option in the As-built tree to open the Install Component Details screen. During the component installation in As-Built Structure, the user can search for the component number to retrieve the correct item and serial number. The user also has to option to manually add the component number and serial number. For both situations, the component number is validated when the record is being saved and the Set transaction to not known setting is not set.

However, there are situations when the technician installs a third-party component that is not created in M3. To support this scenario, the technician must add the components manually. A new setting, Set transaction to Not known, is selected by default. When this option is selected, the transaction is set to status 9 (equal to Not known) instead of being validated when the record is being saved.

If the Set transaction to Not Known option is selected while saving the record, the position in the As-Built Structure tree shows the "Awaiting back office to confirm transaction" message. The transaction needs to be validated by the back office, else the work order is not completed.

KB Article 2217528