Due statuses
Due statuses identify the lifecycle of maintenance orders. These are the available due statuses:
- Pending: The maintenance order is due soon and must be scheduled.
- Due: The maintenance order is due and requires action.
- Missed: The maintenance order has been missed. The work can still be completed but is considered to be completed late.
The due status of a maintenance order is controlled using the following configuration elements:
- Advanced Warning Period: The number of days before the due date that the work is displayed as Pending.
- Work Expiry Date: The date after which the work is considered Missed.
- Scheduling window: The number of days the work is considered missed after becoming due.
Note: If the schedule is configured to expire at the end of period (day, week, month, etc.), then the expiry date is set according to the end of the relevant period.
Once a maintenance work has been started, the due status remains Due, and it will not change to Missed. For example, maintenance work that is started two days before expiry and takes four days to complete remains as Due.
The application sets the due status either during the work authorization process or, if the work is compliance-monitored, when the schedule is adjusted and the work has not previously been authorized. Further changes to compliance-monitored maintenance work does not affect the work expiry date, and it remains locked.