Customers
In Infor MES, customer logistics manages the movement of finished
goods from the production floor to customers. It ensures accurate, timely deliveries and
maintains real-time visibility of outbound shipments to meet customer demand
efficiently.
These are some key functions of customer logistics in MES:
- Order fulfillment
- Ensures finished goods are picked, packed, and shipped according to customer orders.
- Shipment tracking
- Provides real-time visibility into shipment status and delivery times.
- Labeling and documentation
- Generates delivery notes, shipping labels, and certificates of analysis to ensure compliance with customer requirements.
- Carrier integration
- Supports integration with third-party logistics (3PL) providers for streamlined dispatch and delivery.
- Customer performance tracking
- Monitors on-time delivery rates and fulfillment accuracy to support continuous improvement in customer service.
By optimizing customer logistics, MES helps ensure timely deliveries, reduces lead times, and supports high customer satisfaction levels.