Credit an Invoice for Maintenance Customer Order

Use this procedure to learn how to credit an original invoice for a maintenance customer order.

You can credit an original invoice if the invoice contains an incorrect price or if the customer's VAT registration number is missing.

In some countries, invoices can be rejected by authorities or by customers. The process for managing rejected invoices follows a process that is similar to the credit process. The process uses a different crediting procedure and requires specific starting conditions.

Outcome

A credit note is created for the entire original invoice. The original invoice is reversed in full. The text Credit note is printed in the invoice header together with a reference to the original invoice number and date. A VAT summary box is included with VAT information for both the credit note and the original invoice. An accounting journal and a customer invoice journal are printed.

The customer order that relates to the original invoice is reopened. The customer order lines are set to status 45. This status means that the order is invoiced and credited.

The credit note header is saved in the ACUIVH table. The customer order number for each credit note is saved in the ACUIVL table. The credit note lines are saved in the ACUIVR table.

After the process, you can send the credit note to the customer or payer.

For rejected invoices, no credit note is sent. After the rejection, correct all identified errors. Generate a new invoice that replaces the rejected invoice.

Note: You can create a new debit invoice with the correct values. Adjust the customer order and follow the standard process for managing invoices.

Before you start

An original invoice must have status 99-'Invoice completed'. This status means that the invoice is transferred to M3 General Ledger and M3 Accounts Receivable.

For rejected invoices, these conditions are required:

  • The invoice must be rejected by the authorities or by the customer.
  • The base country and the from/to country must match. The country must be configured for invoice replacement.

Follow These Steps

  1. Start 'Maint Invoice. Print Credit' (COS370/E).

  2. Review and adjust the invoice date and accounting date.

  3. Specify the original invoice number and year.

  4. Press Enter.

Follow these steps to create a replacement credit for an invoice:

  1. Start 'Maint Invoice. Display' (COS350).

  2. Select related option 19='Replacement credit'.

  3. Confirm the action on panel E.

  4. Correct the errors, then create the invoice again.

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