Setting up email notifications for failed messages

You can configure IEC to send email notices when a message fails. This feature covers all failed message states. Note that notices by default are already being sent to the Health Service application.

See Infor OS Health Service Reference Guide for Infor M3.

As an add-on, you can configure additional emails in the Email Settings page in the Enterprise Collaborator Administration page.

To set up a contact list, an IFS User ID, and a group list, you must be a user manager to perform these tasks.

  1. Enable sending email in ION Service:
    1. In Infor OS Portal, select ION > Configuration > ION Service > Activities engine.
    2. Ensure that the Send E-mail check box is selected.
  2. Set up a contact list:
    1. In Infor OS Portal, select User Management > Manage > Contacts.
    2. Click + to add a non-Infor email.
    3. Click + to add the email details.
    4. Click Save.
    5. Validate that the email is added successfully.
    6. Select Manage > Contact Group.
    7. Click + to add a new contact group.
    8. Click + to add a non-Infor email.
    9. Click Save.
  3. Set up an IFS User ID field:
    1. In Infor OS Portal, select User Management > Manage > Users.
    2. Specify your username and click the search icon.
    3. Click the User Details icon.
    4. Get the IFS ION-Person ID and use it in the IFS user field.
  4. Set up a group list:
    1. In Infor OS Portal, select User Management > Manage > Groups.
    2. Click + to add a group.
    3. Specify the group name and provide a description.
    4. To add one or more users, click + and search for the users to be included in the group.
    5. Click Add or Add & Close.
    6. Click Save.
    7. Validate if the group is successfully created.