Confirm the Customer Order with the Customer

This document explains how you send a customer order confirmation to one or more customers, either on paper or electronically, such as via EDI.

Use this instruction when order confirmation is not printed automatically after order entry or order approval. This instruction can also be used when you want to print copies of previously printed order confirmations.

Outcome

Order confirmations are printed on paper or sent via electronic media. Prices are printed on the order confirmation depending on how the 'Price printout' parameter is set in 'Customer. Open' (CRS610/H).

The customers get their orders confirmed in writing.

Order confirmations are created as document OIS606PF in the spool file.

Before you start

Customer orders must be entered and, if customer order approval is used, the orders must also be approved.
An order confirmation document (document number 231) must be connected to the customer order to be confirmed. Documents can be connected both to customer orders and to the customer order type.
If order confirmations are to be sent electronically, document number 231 must be entered with an appropriate communication code in 'Document. Connect Partner Reference' (CRS945).

Follow these steps

Start 'Customer Order. Print Confirmation' (OIS605/E)
Specify which customer order confirmation is to be printed.

There are two possible ways to specify which orders to print:
- You can specify intervals for different selection criteria. If several criteria are entered, enter a sorting order in the sorting order fields.
- You can specify up to five individual customer order numbers in the fields at the bottom of the panel.
Specify whether only new documents or new documents and copies of old documents are to be printed. Press Enter to start printing the order confirmation document or to start generating the electronic message.