Enter Business Chain

This procedure is used to enter a customer representing one level in a business chain.

Business chains are used to connect customers to a hierarchical structure of customers. This simplifies administrating agreements and conditions for customers who have a certain internal relationship, such as a parent company and its subsidiaries.

Before you start

  • Customers representing the different levels in the business chain must be specified in 'Customer. Open' (CRS610).
  • To use the business chain, the business chain check must be activated in the customer order type in 'CO Type. Open' (OIS010/E). Terms and conditions can then be retrieved for a customer from another customer on a higher level in the chain.

Follow these steps

  1. Start 'Business Chain. Open' (OIS038). Specify panel sequence E. To enter an umbrella organization (the highest level in the chain), go to step 2. To enter a lower level in the chain, go to step 4.

  2. Specify the customer number representing the umbrella organization, select 'Open' to proceed to the E panel.

  3. Specify information in the E panel. Leave the 'Superior chain field' blank for the umbrella organization. Press Enter and you will return to the B panel.

  4. Specify the customer number representing level two in the chain, select 'Open' to proceed to the E panel.

  5. Specify the name of the umbrella organization in the 'Superior chain' field and the other information. Press Enter to return to the B panel.

  6. Repeat steps 4 and 5 to enter more levels in the chain. Enter the customer number which represents a higher level in the chain in the 'Superior chain' field.

  7. To end, press F3.

After completing this procedure, customers can be connected to the different levels you have created.

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