Tracking Customer Orders

This supporting function is used to track customer orders that contain order lines that are delayed or expected to be delayed considering the planning horizon for the item in the customer order line.

Before you start

  • The 'Log orders' field must be selected in 'Settings - Delayed Stock Issues' (CRS702).
  • Continuous rescheduling should also be selected for items in the 'Continuous net change' field, in program 'Item. Connect Warehouse' (MMS002/E). If this field is not selected, a check will only be made during the night run.

Follow these steps

  1. Customer orders display

    All customer orders are displayed in program 'Customer Order. Open Toolbox' (OIS300). If the 'Delayed' field is selected, then all orders containing at least one delayed order line are displayed. Also, orders with an expected delay are displayed.

    To view the order lines included in the order, option 35=Lines can be selected.

  2. Customer order line display

    All customer order lines are displayed in 'Customer Order. Open Line Toolbox' (OIS301). If the 'Delayed lines' field is selected, then all order lines that are delayed or expected to be delayed are displayed.

    To change the confirmed delivery date for the order lines, option 41=Reschedule can be specified.

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