Managing MCOs and Work Orders for Internal Rental

Maintenance agreement and maintenance customer order (MCO)

You can have a maintenance agreement connected to both the internal and the external rental agreement in the internal rental solution.

The rental order type must be configured with a maintenance agreement template on 'Rental Agreement Order Type. Open' (STS020/F), if a maintenance agreement should be created connected to the internal or external rental agreement.

The decision how to use maintenance agreements and MCOs must be based on how the relationship and agreement is set between the owning division and the rental division, but also between the rental division and the external customer.

If no maintenance agreement is established between the owning division and rental division, but there is one between rental division and external customer, split payer functionality can be used if there are MCOs to be paid by the owning division.

Note: This creates an invoice with zero amount to the external customer.

Work orders

When using scheduled work orders, it is important that these are scheduled on the correct facility. When the equipment is moved between the owning facility and the rental facility, any scheduled work requests should be recreated on the new facility.

For this to happen the rental order type used for the internal rental agreement must have the setting 'Upd plan fac' on (STS020/F) activated. With this setting activated, the goods receipt on the internal PO updates the planning facility in 'Equipment/Serialized Item. Open' (MMS240). This update triggers any work request to be recreated on the facility of the rental division.

When the equipment is moved back from the rental division to the owning division, the planning facility is updated again in (MMS240), with the facility of the owning division. This update is done when the return DO of the internal rental agreement is reported.

(MMS240)

The data in (MMS240) is on company level, which means the owning division and rental division shares the same record in this program.

The record in (MMS240) is created when the equipment is registered in M3 BE at the owning division. This is often triggered by the purchase from an external supplier.

When this equipment is delivered to the rental division and goods receipt on the internal PO, the information in (MMS240) related to PO number, and related data, for example, PO price and lot cost, is not updated.

Owner information in (MMS240) is limited to only show one customer and agreement. The data related to the internal agreement is displayed when the internal agreement has been delivered. As soon as a new agreement (external) has been delivered from the rental division, this is displayed in (MMS240) instead.

To retrieve the correct 'Planning facility' in (MMS240) it is important to have this update activated on the internal rental order type, see information under Work Orders.

Note: If the record in (MMS240) has a fixed asset number connected, this fixed asset is only viewable for the user if logged in to the same division as where the fixed asset is placed.