Override MCO Invoice Payer

This document explains how you can override the payer of an MCO invoice. This can be useful, for example, if the customer has damaged the equipment in such a way that the normal warranty or agreement terms do not apply.

Outcome

  • Warranty and agreement contents of the maintenance customer order line are disabled.
  • A new payer is created in 'Maint CO. Connect Payers' (COS117) when it is not the same as the customer of the order.
  • Invoice specification transactions 'Maint CO. Check Preliminary Invoice Spec' (COS170) are re-created with the overriding payer.

Before you start

Agreement content with line type 8 must be defined as included in 'Agreement Contents' (COS421).

Follow these steps

Use this procedure to change MCO line transaction reason.

  1. Start 'Maintenance CO. Open Toolbox' (COS280) or 'Maintenance Customer Orders. Open' (COS100).

  2. Open 'Maintenance Customer Orders. Open Line' (COS101) using related option 11='MCO Lines'.

  3. Select option 2='Change' on the MCO line.

  4. On (COS101/E), change the transaction reason to the one that is defined for line type 8 in (COS421). A warning message "All existing payers will be removed, and new payer will be added" is displayed.

  5. Press Enter. Re-creation of invoice specification transactions is processed.

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