Register Normal Maintenance Customer Order Details

Outcome

One or more MCO lines are defined.

An MCO line can be used for these purposes:

• Generate quotations with service price information.
• Create a work request.

These tables are affected:

• Order line (ACUORL)
• Discount - order line (ACUORN)
• Invoice split - order line (ACUORM)
• Order line summary (ACUOLS)
• Customer order transactions (ACUOLD)
• Subcontracting requisition lines (MPSURL)
• Update invoice specification (ACU070).

Before you start

• The starting conditions listed in Creating a Maintenance Customer Order must be met.
• An MCO header with general information must exist in 'Maintenance CO. Open Toolbox' (COS280) or 'Maintenance Customer Orders. Open' (COS100).
• A valid service must exist in 'Service. Open' (MOS300).
• The item on which the job is performed must exist in 'Item. Open' (MMS001).
• The sequence used to search for the item number must be defined in the 'Check sequence – item ID' field on the P panel. If you want to use the customer's item number, this number must be defined in 'Customer. Connect Item' (OIS005). If you want to use the alias number, this number must be defined in 'Item. Connect Alias Number' (MMS025). If you use alias numbers, you must also define the sequence in which to search for the alias number in the 'Search sequence' field on the P panel.

Follow these steps

1. Start 'Maintenance Customer Orders. Open Line' (COS101/B).

   This panel is accessed in one of these ways:

   • Use panel sequence XXX1 when you specify the MCO header (recommended method).
   • Select the MCO header in (COS280) or (COS100) and select related option 11='MCO Lines'.

2. Select the appropriate registration alternative. Use F13 to access the change panel.

   The valid alternatives are 1-'Detailed entry' for each order line and 2-'Fast entry' where the detail panels are only displayed when something goes wrong.

3. Set an appropriate panel sequence. Press Enter to save and return to the B panel.

   This instruction is based on panel sequence EF.

4. Select line type '0' and select a structure type (when used), a service, and the item number in the 'Product' field.

   You can also specify the alias number of the item or the customer's item number. Note that the item number in (MMS001) is automatically retrieved during entry and used on the picking list and other internal documents.

5. Specify the lot number (when known) and a quantity. Press Enter to display the E panel.

6. Adjust the service price method if necessary. Specify the appropriate error codes when used. Press Enter to display the F panel.

   The error codes will appear on the work order. Error codes can also be used to control dynamic payer handling in 'Dynamic Payer Split. Open' (COS493).

   Different service price methods can be used for normal MCOs. These are the valid alternatives:

   • 1-'Time and material'

     Invoicing will be based on the time spent on the job and the materials used.

   • 3-'Power-by-hour'

     Invoicing will be based on the number of meter units that are reported on the maintenance object. The object must be connected to the customer agreement along with meter prices.

   • 4 = Fixed price total

     Invoicing will be based on the price specified in the 'Price in agreement currency' field. Note that this field should not be left blank when price method 4 is used.

   • 5 = Fixed price labor

     Invoicing will be based on a fixed labor price (which is specified in the 'Price in agreement currency' field) and on the materials used.

7. Specify a planned receipt date if necessary. Press Enter to save.