Service Error Report
Although the service error report, displayed in 'Service Error Report. Open (MOS057)' is a mandatory pre-requisite for making a warranty claim against the OEM, it can also be used for other types of work if the work order is correctly configured in 'Work Order Type. Open' (MOS120).
The report can also be automatically generated where required to reduce the amount of manual intervention required in the workflow and ensure that the error report is always generated where required.
This document explains how to:
- Manually create the service error report.
- Configure the system for automatic report generation.
Manually create service error report
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Specify parameter 96-'Mandatory Service Error Report' as 0-'Not required' in 'Work Order Type. Open' (MOS120).
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Use related option 86='Service Error Report' against the required work order in 'Work Order. Open' (MOS100) or 'Work Schedule. Open Toolbox' (MOS195).
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The report is then displayed in (MOS057).
Update meter readings from the service error report
Function key 11='Meter Value' in (MOS057) updates the meter values in 'Equipment. Report Meter Reading' (MOS160) directly. When the meter values have been updated from (MOS057) the fields are locked from further updates. To handle this function key you use parameter 97-'Update meter reading from service error report' in (MOS120). If this parameter is activated the function key, date, and time fields are available in (MOS057).
Transaction UpdMeterReading in MOS057MI allows you to update the meter values in (MOS160), (MMS241) and (MOS270). If you run the entire process using the API you start by adding the meter values, date, and time in the Add or Upd transaction. Then you use the transaction UpdMeterReading to trigger the update of meter values.
Configuration
In cases where the work order (WO) transactions are covered by warranty, or the service error report is defined as required for the WO type, the service error report will be automatically generated.
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WO transactions under warranty:
To automatically generate the service error report from auto start job 'Update Invoice Specification' (COS900) based on WO transactions (labor, material, subcontract, or miscellaneous) with warranty, set parameter 96-'Mandatory Service Error Report' to 1-'Mandatory if warranty' in 'Work Order Type. Open' (MOS120).
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Mandatory for WO type:
To automatically generate the service error report when a work order is created through auto start job 'Create Work Order' (MOS005) or retro through 'Fnc. Maintenance Order' (MOS072), parameter 96-'Mandatory Service Error Report' must be set to 2-'Mandatory Always' for the work order type in 'Work Order Type. Open' (MOS120).
- Meter reading update:
To handle this function key you use parameter 97 in (MOS120). When this is activated the function key, date, and time fields are available in (MOS057).
- Equipment and item suppliers:
Specify parameter 98-'Item check sequence' in (MOS120) to check if the item causing failure is within the set sequence. A warning message is displayed if the specified item is outside of the check sequence. To retrieve suppliers for the item causing failure and the equipment on the work order header, specify parameter 99-'Supplier search sequence' in (MOS120). This searches and updates 'Item supplier' and 'Equipment supplier' as defined on the hierarchical search sequence. Supplier can be browsed for using these programs:
- 'Item. Open' (MMS001)
- 'Item. Connect Warehouse' (MMS002)
- 'Equipment/Serialized Item. Open' (MMS240)
- 'Supplier. Connect Item' (PPS040)
- 'Purchase Agreements. Open' (PPS100)
How the system is affected
In all of these cases the outcome is as follows:
- A record is created in (MOS057) with the work order in fields RORC, RORN, RORL and the maintenance customer order in fields RIDC, RIDN, RIDL.
- The service error report is automatically generated with break down date/time and meter readings sourced from the MCO line.
- The MCO line text is specified in the TXIF field in (MOS057).