Define Maintenance Agreement Line Discount

This document explains how you define a discount, expressed as a percentage, for a service covered by a maintenance agreement.

Use this instruction when you want to give a discount on one or more transaction types within a service. The different service transaction types for which a discount can be defined are labor, subcontracting costs and any miscellaneous costs.

Material discount must be defined in the discount model on the agreement, or on the maintenance customer order.

Outcome

A discount is defined for selected maintenance agreement lines that contain the services covered by the agreement. Information about agreement discounts is stored in Agreement Line Discount (ACUAGN).

When a discount is defined, the customer receives the defined discount on the jobs for which a discount is defined.

Before you start

The starting conditions listed in Defining new Maintenance Agreements and Adjusting Existing Agreements must be met.
A maintenance agreement head must be defined in 'Maint Agrmnt. Open' (COS410).
At least one maintenance agreement line must be defined in 'Maint Agrmnt. Open Lines' (COS411).

Follow These Steps

Start 'Maint Agrmnt. Open' (COS410/B).
Select an appropriate sorting order to identify the agreement in question.

The recommended alternative is 1=Agreement.
Select option 11='Agreement Lines' for the appropriate agreement to display 'Maint Agrmnt. Open Lines' (COS411).

Enter Agreement Line Discount

Select the agreement line for which you want to define a discount and select option 14=Discount to display 'Maintenance Agreement. Enter Line Discount' (COS428).
Select 'New Record' to display the E panel.
On the E panel, specify the discount, expressed as a percentage, for each transaction type. Press Enter to finish.

Note: If you define a discount for a blank agreement line, the agreement line and the discount connected to it will be used with the discount for any maintenance customer order with a service not covered by the agreement.