Define Maintenance Customer Order Line Charge

This document explains how you define a charge for a maintenance customer order line.

Use this instruction when you want to apply charges to a customer within a service.

Outcome

A charge is defined for a selected maintenance customer order line.

Uses

When a charge is defined, the customer receives the charge on the jobs for which the charge is connected.

How the system is affected

Information about maintenance customer order line charge is stored in table 'Maintenance customer order line' ACUORL.

Before you start

Before you start, these conditions must be met:

  • The starting conditions listed in Creating a Maintenance Customer Order must be met.
  • A maintenance customer order header must exist in 'Maintenance CO. Open Toolbox' (COS280) or 'Maintenance Customer Orders. Open' (COS100).
  • At least one maintenance customer order line must be defined in 'Maintenance Customer Orders. Open Line' (COS101).
  • Order charges must be defined in 'CO Charge. Open' (OIS030).

Follow these steps

Follow these steps to select the order to work with:

  1. Start (COS280/B) or (COS100/B).
  2. Select a sorting order to identify the order.
  3. Select the order and use related option 11='MCO Lines' to display (COS101).

Follow these steps to specify a customer order line charge:

  1. Select the customer order line for which you want to specify a charge and select related option 61='Charges' to display 'MCO. Connect Line Charge' (COS124).
  2. Specify a Charge ID and use option 1-'Create' to display the E panel.
    Note: MCO line charges are automatically created in (COS124) during the creation of the customer order line (COS101) if agreement line charges are setup in 'Maint. Agrmnt. Connect Line Charge' (COS424).
  3. Specify the minimum or maximum charge amount for calculation method 1-9 as needed. These charges define the range of allowed values for a charge ID. Press Enter to finish.
  4. On (COS124/B), use related option 11='Calculate Charge' to calculate the charge amount for the specific charge ID. Calculated charge is displayed in the 'Calculated charge' field on (COS124/E) and can be displayed on (COS124/B) by adding the field 'Calculated charge' (OFCRCA) in the view.
    Note: MCO line charges can also be validated when you generate the preliminary or final invoice in 'Maint Invoice. Print' (COS180).
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