Create payment instruction

This document explains how to define a brief instruction to the customer to pay to a certain bank or to inform the customer about payment routines.

Outcome

A payment instruction consisting of up to two lines is defined. You can review it in 'Payment Instruction. Open' (CRS285).

Connect the instruction to a customer in 'Customer. Open' (CRS610/K). It is then automatically included when creating these documents:

Payment reminders in 'Payment Reminder. Open' (ARS650)
Interest invoices in 'Interest Invoice. Open' (ARS660)
Customer invoices informing the payer that payment should be made to a factoring company or that direct debiting is used to execute the payment.

The parameter table (CSYTAB) is updated.

Before you start

You must connect a country to the customer in 'Customer. Open' (CRS610/E).

Parameters to set


Program ID/Panel	Field	Field description
(CRS285/B)	Payment instruction	The field indicates an ID for the instruction. The ID is alphanumeric and consist of up to three characters. You can use the payment instructions in two ways: Country-specific payment instructions: Create the payment instruction in (CRS285) with a blank payment instruction ID but with a specific language code. This payment instruction is then automatically applied to all customers who are registered with that language and for whom no payment instruction is selected in (CRS610/K). With country-specific payment instructions, all customers in one country can be asked to pay to a certain bank, so the customers do not need to be connected to a payment instruction. Customer-specific payment instructions: Create the payment instruction in (CRS285) with a unique payment instruction ID and a specific language code. Select the payment instruction for the applicable user in (CRS610/K). M3 first searches for any payment instruction connected to the customer in (CRS610/K). If no payment instruction is found there, M3 automatically retrieves the country-specific payment instruction, based on the country defined for the customer. This means that standard payment instructions should be created for each country as well as for specific customers, when necessary.
(CRS285/B)	Language	The field indicates the language in which the instruction is written. The language ID controls which instruction should be printed on external documents, depending on the language selected for the customer.

Follow these steps

Start 'Payment Instruction. Open' (CRS285/B).
Specify an instruction ID and language. Click New.
On the E panel, specify the instruction in the two lines. Each line can consist of up to 78 positions. Press Enter.