Create Payment Instruction
This document explains how you define a brief instruction to the customer to pay to a certain bank or to inform the customer about payment routines.
Outcome
A payment instruction consisting of up to two lines is defined. It can be reviewed in 'Payment Instruction. Open' (CRS285).
Connect the instruction to a customer in 'Customer. Open' (CRS610/K). It is then automatically included when creating the following documents:
- Payment reminders in 'Payment Reminder. Open' (ARS150)
- Interest invoices in 'Interest Invoice. Open' (ARS160)
- Customer invoices informing the payer that payment should be made to a factoring company or that direct debiting is used to execute the payment.
The parameter table (CSYTAB) is updated.
Before you start
- A country must be connected to the customer in 'Customer. Open' (CRS610/E).
Parameters to Set
| Program ID/Panel | Field | The field indicates … |
|---|---|---|
| (CRS285/B) | Payment instruction |
… an ID for the instruction. The ID can be alphanumeric and consist of up to three characters. Payment instructions can be used in two ways: 1) Country-specific payment instructions: Create the payment instruction in (CRS285) with a blank payment instruction ID but with a specific language code. This payment instruction is then automatically applied to all customers who are registered with that language and for whom no payment instruction is selected in (CRS610/K). With country-specific payment instructions, all customers in one country can be asked to pay to a certain bank, so the customers do not need to be connected to a payment instruction. 2) Customer-specific payment instructions: Create the payment instruction in (CRS285) with a unique payment instruction ID and a specific language code. Select the payment instruction for the applicable user in (CRS610/K). M3 will first search for any payment instruction connected to the customer in (CRS610/K). If no payment instruction is found there, M3 automatically retrieves the country-specific payment instruction, based on the country defined for the customer. This means that standard payment instructions should be created for each country as well as for specific customers, when necessary. |
| (CRS285/B) | Language |
… the language in which the instruction is written. The language ID controls which instruction should be printed on external documents, depending on the language selected for the customer. |
Follow These Steps
-
Start 'Payment Instruction. Open' (CRS285/B).
-
Enter an instruction ID and language. Click New.
-
On the E panel, enter the instruction in the two lines; each line can consist of up to 78 positions. Press Enter.