Reverse Customer Payment Transaction

This document explains how to reverse an incorrect customer payment transaction by offsetting the voucher.

Use this procedure when the voucher refers to a customer payment for an invoice that was in fact not paid. The invoice might not have been paid because an incorrect invoice was selected when allocating payments to invoices, or because an invoice remitted for payment through direct debiting or factoring was not paid.

Outcome

  • Reversal of voucher due to incorrect accounting lines: A new voucher is created with a new voucher number and the same date and transactions, but with reversed amounts.
  • Reversal of voucher due to incorrect accounting date only: Two new vouchers are created with two new voucher numbers. The first is created as above and the second is created as an exact copy of the original voucher but with a new accounting date.
  • In both cases, the payment transactions are reversed so that the invoices are open again. The same voucher number series and FAM function as in the original voucher are used.
  • The voucher is automatically reconciled internally.
  • An accounting journal, a customer payment journal, and a customer invoice journal are printed.

Before you start

  • Not applicable.

Follow these steps

  1. Select option 20='Reverse payment' for a payment transaction in one of the following programs:

    • 'Voucher. Display' (GLS200/B)
    • 'General Ledger. Display Transactions' (GLS210/B)
    • 'GL. Display Statement of Account' (GLS220/B)
    • 'AR. Display Statement of Account' (GLS222/B)
    • 'Customer Invoice. Display Separate' (ARS215/B).

  2. Select one of the following options:

    • If the payment transaction is included in a bank remittance, 'Bank Remittance. Update Payment' (ARS351/B) is displayed. Continue with the steps for reporting unpaid invoices in Reconcile Payments for Customer Invoices through Direct Debiting and Factoring.
    • If (GLS900/E) is displayed, enter the accounting year, voucher number, and, if you want to change only the accounting date of the voucher, select the 'Voucher on new accounting date' check box. Press Enter.

  3. On the F panel, review the information displayed on FAM function, accounting date, and voucher text used in the original voucher.

  4. Enter a new date and a voucher text. Press Enter.

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