Managing Customer Debts by Using Reminders

Outcome

See the respective sub-process description for more information on the results of this process.

Before you start

• The starting conditions listed in Managing Customer Debts must be met.
• The customer/payer must be recorded in 'Customer. Open' (CRS610).
• There must be past due accounts receivable records for the payer.

For information on starting conditions that are unique for each sub-process, see the respective sub-process description.

Follow These Steps

1. Identifying Past Due Invoices to Process

   Check regularly which invoices are past due to be able to collect your customer debts fast and effectively and secure the company's cash flow. You can do this in two ways in M3. You can use 'Credit Monitoring. Create Transactions' (RMS410) to select invoices based you selected criteria. Or you can create a proposal for a written payment reminder in 'Payment Reminder. Open' (ARS150). The large number of selection criteria and the tailored reminder rules enables you to create reminders corresponding to your needs easily. After that you decide how to proceed.

2. Reminding Payer about Past Due Invoices Verbally

   You may wish to discuss the past due invoice(s) directly with the payer and come to an agreement on a new payment date or some other action. Register the agreement as a tickler note in 'Payer. Connect Tickler Note' (RMS440). You should also update the number of reminders for the invoice in 'Accounts Receivable. Display' (ARS200).

3. Reminding Payer in Writing

   Make a final check of the payment reminder and send it to the payer. Information on the number of reminders sent is automatically updating accounts receivable for each included invoice; when the number reaches a certain level, the invoice is transferred to the debt collection routine.