Introduction

M3 Issue Management Portal is a new role-based and configurable application that gives your customers, suppliers, and other partners the opportunity to enter issues related to orders and deliveries. An issue might be a request for a return, complaint, ticket, or other discrepancies that require follow-up. Your external partners and internal resources can follow the status until the issue is resolved.

Issues can be created against customer orders, purchase orders, and internal orders such as distribution orders and manufacturing orders. Several issues can be linked together, to follow a chain of issues from, for example, a customer order to a purchase order, including internal transactions.

M3 orders and transactions are created based on how you want to process the ticket. This can include replacement deliveries, customer returns, credit notes, supplier claims, manufacturing re-work, and others. The processing can be automated using predefined rules.

M3 Issue Management Portal is based on the M3 Portals application and a new M3 Business Engine (M3 BE) module.

The M3 Business Engine module is a supporting functionality for M3 Issue Management Portal and is only available if the M3 Issue Management Portal is enabled for the tenant. The M3 BE module availability is set automatically based on the M3 Portals SKUs enabled for the tenant. You can check the status for the M3 BE module in 'Settings - Issue Management' (IMS700).