Introduction

M3 Issue Management Portal is a role-based and configurable application that gives your customers, suppliers, and other partners the opportunity to enter issues related to orders and deliveries. An issue might be a request for a return, complaint, ticket, or other discrepancies that require follow-up. Your external partners and internal resources can follow the status until the issue is resolved.

Issues can be created against customer orders, purchase orders, and internal orders such as distribution orders and manufacturing orders. Several issues can be linked together, to follow a chain of issues from, for example, a customer order to a purchase order, including internal transactions.

M3 orders and transactions are created based on how you want to process the ticket. This can include replacement deliveries, customer returns, credit notes, supplier claims, manufacturing re-work, and others. The processing can be automated using predefined rules.

M3 Issue Management Portal is based on the M3 Portals application and an M3 Business Engine (M3 BE) module.

M3 Issue Management Portal is part of the M3 Add-on product M3 Portals. On the portal, you can use the M3 Business Engine module IMT Issue Management. The M3 Business Engine module is currently available only if one has licenses for M3 Portals. You can check the status for the M3 BE module in 'Settings - Issue Management' (IMS700).