Troubleshooting

Infor Smart Office client does not start correctly

Solution: If the Smart Office client does not start correctly, you must verify the configuration of AAP Connectors.

1. Open Windows Explorer.
2. Access the application data folder of the server. See this sample file path:

   C:\ProgramData\accure\AAP

3. Open the AAP_Connectors.xml file. Verify that the connection to M3 is correct under the <connector Name=’M3’> node.
4. Verify that the AAP MultiportServer 10 service is up and running and that it is set to automatically start.

5. Open the Services window and locate the AAP_MultiportServer_10 service. Status should be Started.

Services are not installed by the installation files

Solution: You must manually add the services if Port Stream, Port Adhoc, and Report Manager are not available in accure Service Manager.

1. Log in as an administrator.
2. Open the accure Service Manager tool from the application server’s program folder:

   /accure/OutputFoundation/accure Service Manager/accureServiceManager.exe

3. Right-click the tool and select Run as administrator.
4. Click the Add service button.
5. Specify this information:

   Service type

   To add PORT STREAM and PORT ADHOC, select a3 Port monitor from the list.

   To add REPORT MANAGER, select accure Report Manager from the list.

6. Click Create service.

See Verifying accure Service Manager configuration.

Icons are not displayed correctly

Cause: On the client server, Report Manager icons may not be displayed correctly if the Segoe UI fonts installed are outdated.

Solution:

If any of these operating systems runs on your client server, ensure that the latest version of the Segoe UI fonts is installed:

• Windows 7
• Windows 7 Service Pack 1 (SP1)
• Windows Server 2008 R2
• Windows Server 2008 R2 Service Pack 1 (SP1)

Obtain the update from the Windows Update website or through Windows Server Update Services (WSUS). You can also download the updated version from Microsoft Download Center and install it manually.