Analyzing and documenting issues in grid values

IPW always displays the material plan. Therefore, you must compare the grid values in IPW with the BE Material Plan (MMS080) and API transactions, which you can log in the IPW log file. The base for IPW is to display the material plan as it is in (MMS080), but IPW also contains options to deviate from the material plan in (MMS080).

Grid cells have a tooltip that identifies values available and is used in the cell calculation. Fields that are grayed out in the tooltip are available but not used because of the IPW parameter settings. Fields that are not grayed out in the tooltip are used in the calculation of the cell value.

You must always analyze the tooltip for the three primary cells:

  • On-hand balance
  • Demand
  • Supply

Start by comparing the material plan with the cell values and tooltip information.

Log File

To access Write to log file, select Settings > Basic Setup.

Note: The log file affects the performance. You must only enable this to analyze IPW. In day-to-day use, we recommend disabling the log file to improve performance.

Check the log file to verify if the API transactions, primarily MMS080MI > SelMtrlTrans, transfer the values to IPW as expected.

When you click Update, the Log File tab records the IPW version and build.

MI-transactions in Log File

The log file includes all IPW parameters and MI-program transactions. When analyzing, find the MI-program used to import data or the decision that the MI-program used to export decisions.

Examples of analyzing import for warehouses

Warehouses are imported using MMS005MI > Select and identified in the log file.

To retrieve all warehouses, use the MMS005MI > Select statement:

Program=MMS005MI,Transaction=Select,Keys=CONO;780;WHGR;IPW;

This is the (MMS005MI) record returned from the MI-program:

Receiving record,Program=MMS005MI,Transaction=Select,Keys=CONO;780;DIVI;AAA;FACI;A01;WHLO;001;MAIW;1

If the MI-program does not return records as expected, you must check the MI-program.

If the MI-program returns records as expected but IPW does not display the information, you must check IPW. If necessary, you can copy the log file content to an external text file and use it as documentation of the issue.

Documenting IPW issue including IPW parameters and MI-transactions:

If you analyze the log file and cannot identify and solve the issue, you can report the issue in the Infor Customer Portal as an incident. To ensure a better and faster resolution to the incident, attach the log file so that the support team can analyze the issue. You must copy the log file to a text file and attach the text file to the incident.

Use this procedure to document the issue:

  1. Click the log file.
  2. Press Ctrl + A to select all the lines in the log file.
  3. Copy the log file and save it in a text file.
  4. Attach the text file to the incident.
Note: You must have all the screenshots and descriptions of issues on the same data attached to the log file.