Infor e-Commerce email features

Sending emails from the Customer Center

When a customer is viewing information about an item, a send-mail icon is also shown. After clicking this icon, a send-mail window is popped up in the customer’s browser. The window allows the customer to choose the type of customer representative he or she would like to contact, choose to receive a copy of the e-mail, and enter a message. The name of the item that was displayed when the user clicked the mail icon is automatically entered as the mail subject.

Because a browser window is used, no e-mail client is necessary. This approach also provides extra control over the addressing because the customer can only choose between the contact groups listed in the Receiver list. The merchant assigns the actual e-mail address independently for each customer company to ensure that the person who receives the e-mail is the usual contact for that company/region.

The mail-center form can also be accessed from the application’s Home > Send Mail page. In these cases, the subject field is left blank.

Customers can only send e-mails after logging in. This means that the customer’s e-mail address is already known from the user profile, so the form does not request a return address.

Order confirmation

After an order has been successfully added to the order database, Infor e-Commerce can generate an e-mail message containing some automatic text and an order number. The message is automatically delivered back to the customer using the e-mail address from the user profile.

Order collaboration

Each time a customer forwards an order to be completed by another user, the recipient receives an e-mail informing the user to log in to the Customer Center and finish the order. For details about the collaboration feature, see Order collaboration.

Order approval

When an order is submitted that must be approved by a manager at the customer company before it can be submitted to the merchant, the approver receives an e-mail informing the user to the Customer Center and inspect the order. If the order is rejected, an e-mail is returned to the original buyer to informing the status. If the order is approved, the order is forwarded to the merchant and a message is returned to the buyer informing the user that the order has been approved and submitted.

See Order approval for details about the order-approval feature.

RFQ offers

When the merchant returns an offer based on an RFQ sent by a customer, that customer receives an e-mail informing the user to log in to the Customer Center and inspect the offer. If the customer then submits the offer as an order, the customer receives an e-mail confirmation, just as when submitting a standard order. The message returned when submitting an RFQ offer is configured separately from the standard order-confirm message.

See Request for quotation for details about the REQ feature.