Rating items

Note: This feature is available only in the standard Infor e-Commerce B2C setup.

Consumer users can post their opinion about an Infor e-Commerce item by rating that particular item on a set of pre-defined dimensions. Users can rate items for their features, function and value on a scale of 1 to 10, 10 being the best. In addition, users can post review comments about the item. The merchant administrator reviews these ratings and comments, and approves or rejects the ratings. In the Customer Center, the Items Details page and Items page display the approved ratings as thermometer bars; approved ratings can be viewed by all users.

The Item Details page displays the following rating information:

  • Current user’s approved ratings and comments

  • Recent ratings and comments from other users

  • Average rating for each dimension

  • Overall rating

Also, in the Items page, the User Rating’s column displays the Overall rating for that particular item.

To rate an item:

  1. Log on to the Customer Center as a registered user.
  2. Browse through the categories and find the item you want to rate.
    Note: If an item is not rated already, in the Items page, the User Rating’s column displays the Be The First To Rate This Item link. Click this link to go to the Items Details page for that particular item.
  3. Go to the Item Details page for that particular item.
  4. Click Rate this Item.

    The Item Details page reloads to display additional fields for rating the item.

  5. In the Rate this Item section, select a rating for each dimension.
  6. Enter review comments, if any.
  7. Click Submit your Rating.

    The rating is sent to the administrator for approval.