Establishing countries

All countries to which the merchant is willing to ship items must be preconfigured in Infor e-Commerce with the correct name in each supported language and with the appropriate tax rates. This makes the country list available as drop-down lists wherever needed and ensures that taxes will be computed correctly.

In the M3 setup, countries are replicated from M3. For information about the replicated countries, see "Effects of Interfacing" in the Infor e-Commerce M3 Connector’s Guide.

To add or edit a country:

  1. Log on to the Business Center as a merchant administrator.
  2. Click the Application Setup > Countries link in the navigator.
  3. Click Create New.
  4. On the Country Details page, enter basic details such as the country code, name in each language and initial tax group.

    See the table below for a complete description of each setting.

  5. Click Create.

    The page reloads with a larger form that shows your settings so far, but which also includes additional controls for adding more tax details.

  6. Click Save to submit your new settings.
    Note: Use the search form to find the country you wish to edit. The form for editing a country is identical to the one for creating a new country, except that you are not able to change the code for existing country.
    Field Description
    Country Code A short (maximum three-letter) code for the country. The code that you choose must be unique for each country. An error message is displayed if you try to submit a new country with a code that already exists.
    Default Tax Group

    The tax group that is used to compute the tax due on all items unless specifically overridden by the item.

    Only those tax groups that you have already created is listed, so you may need to create a new tax group for the country before you can select it here.
    Delivery Tax Group

    Sets the tax rate that applies to delivery fees. For more information about delivery fees, See Delivery fees.

    Only those tax groups that you have already created is listed, so you may need to create a new tax group for the country before you can select it here.
    Shipping Tax Group

    Sets the tax rate that applies to shipping fees. For more information about shipping fees, see Shipping methods.

    Only those tax groups that you have already created is listed, so you may need to create a new tax group for the country before you can select it here.
    Descriptions The name of the country in each of the languages supported by your application.
    Address Format Rules

    The controls in this area are used to define rules for formatting addresses.

    Addresses are displayed for manufacturers (on the Manufacturer Details page) and for customers (Customer Details page). Each customer has a single Billing Address and one or more Shipping Addresses.

    Address lines 3 and 4 are pre-formatted according to two rules defined per country. The purpose is to ensure consistent address formatting and to align it with M3 - this is needed when orders are placed in M3 from Infor e-Commerce.

    The rules used are defined as follows:

    • &1: City

    • &2: Code for state/province (such as CA for California)

    • &3: Postal code

    • &4: Country name (such as United States)

    • &5: ISO country code

    • &6: Name for state/province (such as California)

    • &7: Country Code

    The address formatting codes and country information are replicated from M3 to the Country table in the Infor e-Commerce database. For more information, see the Infor e-Commerce M3 Connector’s Guide.

    If you leave both Address lines 3 and 4 blank, a set of rules from Application Details -- "Address3DefaultFormatRule" and "Address4DefaultFormatRule" --- are used.

    In all cases, the formatting uses the country name (&4) according to the language setting in the Application Details parameter "AddressFormat- Language". The country name is always shown.
    Tax Groups

    The controls in this area establish how each tax rates apply in the current country. The rates must be those that apply when shipping from the merchant’s warehouse to the current country.

    • To add a tax group, enter a recognizable name in the Tax Group field, specify the Tax Rate (using decimal numbers, for example, 0.10 for 10%) and click Save.

    • To remove a tax group, click the "X" icon corresponding to the tax group.

    For more information about how taxes are calculated, see Tax charges.
    Markets The market associated with the country. A country can be associated with more than one market. In the Customer Center, users are presented with countries associated with the market, which the user selects during the registration process.