Workflow for invoiced orders

For invoiced orders, incoming orders are processed as follows:

  1. A customer submits an order. The status of the order is set to "incoming". Payment status is set to "pending".
  2. The order processor at the merchant opens the Business Center and goes to the Users:Order Handling area, which lists all orders. Here, he or she clicks the Order Code of an order listed as "incoming" to view the details of that order.
  3. A Print Order button appears at the top of the Order Details page for all incoming orders. The order processor clicks this button to print the order and update the status to "printed". This indicates that it is currently being assembled.
  4. The order processor takes the print out, assembles, packages and ships the order.
  5. The order processor opens the order once again in the Users:Order Handling area of the Business Center. This time, an Order Delivered button appears at the top of the Order Details page. The order processor clicks this button to update the status to "delivered".
  6. The merchant sends an invoice to the customer.

    When the invoice is paid, the payment handler at the merchant opens the matching order in the Business Center and clicks the Payment Received button, which appears at the top of the Order Details page for all delivered orders that are paid by invoice. The payment status of the order is then set to "captured" (complete).