Administering ratings

The Items:Review Item Ratings area in the Business Center lists all user ratings to be reviewed. Each rating is reviewed by the administrator and the rating is approved or rejected. The administrator can make modifications to the comments, if required. The rejected ratings are removed from the system. The approved ratings affect the overall user ratings and the average rating for each dimension. Ratings that have the status "For Review" are not included in the calculation of averages. In the Customer Center, the Items Details page reflects the updated ratings.

To approve or reject a rating:

  1. Log on to the Business Center as a merchant administrator.
  2. Click the Items:Review Item Ratings in the navigator.
  3. On the Review Item Ratings page, find the rating you want to review.

    You can find an item by its name, number, category or the user name.

  4. In the Status column, select the appropriate action for the rating.

    You can approve or reject the rating.

  5. Update review comments, if required.
  6. Click Save.