The export log

Infor e-Commerce keeps a log of each attempt that it makes to export an order record through the XML gateway (both for manually and automatically initiated exports). The log shows each attempt that was made to send an order record and the status (success or failure) of each attempt. A convenient link is provided to attempt to re-send any order that has failed. A short message is displayed to indicate the possible cause of the failure.

To use the re-send link, you must ensure the following:

  • The merchant user must have a role that includes the "Admin Export Monitor" feature element.

  • The merchant user must be able to execute the appropriate command on the Gateway.

  • The merchant company must be configured with the Export Enabled check box selected on its Customer Details page in the Customers area of the Business Center.

To read the log and/or resend a failed transmission:

  1. Log on to the Business Center as a merchant administrator.
  2. Click the Users:Log Monitor link in the navigator. A search form and a list of recent log entries appears.

    Use the search form to find the log entry you want to view. Usually, you can see a list of successfully exported orders. However, if problems have occurred, you can see entries showing a Status of "Error" and a short description of the error (displayed in the Message column). In this case, read the message, try to fix the problem and then click the Re-export link provided with the log entry for each failed attempt. Repeat until the order export works as expected.