Infor e-Commerce business profiles

Infor e-Commerce supports the following profiles:

  • Business-to-Consumer (B2C)

  • Business-to-Business (B2B)

Infor e-Commerce can be deployed as a B2B profile, B2C profile or both.

Business-to-Consumer profile

The B2C profile refers to an online Infor e-Commerce shop for users to purchase items (consumer transaction). The users are product consumers who buy directly from the company running Infor e-Commerce.

Following are some of the features included in this shop:

  • Categories and items

  • Direct shopping without login for guest users

  • Shopping cart with count

  • Campaigns and discount

  • Multiple language support

  • Multiple markets and currencies

  • Multiple shipping addresses

  • Item brands

  • Wish lists

  • Compare prices

  • Newsletter subscription

  • Goods pickup from the nearest store

  • Online customer support

  • Top selling items and top categories

  • User ratings

  • Quick search, and advanced search with multiple search criteria

  • Order tracking

  • Partial orders

  • User profile and account history

  • Online "Business Center" for configuring the Customer Center, managing the item database and processing orders

  • Interface with back end business system

Business-to-Business profile

The B2B profile refers to an online Infor e-Commerce shop for transactions between organizations. The users are resellers who buy products from the company running Infor e-Commerce and in turn sell these products for profit.

Following are some of the features included in this shop:

  • Categories, products and items

  • Direct shopping without login for guest users

  • Multiple markets and currencies

  • User profiles

  • Login security

  • Buying and account history

  • Dynamic shopping list

  • Individual purchase authorization

  • Interfaced e-mail for customer support

  • Ordering from previous orders

  • Related items

  • Campaigns and discounts

  • Special pricing

  • Reseller branding

  • Payment system interface

  • Order-form templates (standard orders)

  • Multiple draft orders

  • Order collaboration and forwarding

  • Request for quotation (RFQ)

  • Customer-company order approval with user based minimum approval limits (MALs)

  • Invoices and delivery notes

  • Multiple shipping addresses

  • Pickup address

  • Back order information

  • Automatic e-mail confirmations

  • Detailed order handling based on user defined criteria

  • Tax and shipping cost calculations

  • Item assortments

  • Customer segments

  • User roles and feature elements

  • Order tracking

  • Online database management

  • e-Mail "call center" processing

  • Interface with back end business system

  • Support for sales representative ordering

  • XML features (optional)

  • Manual XML order export for the casual XML user

  • Automatic XML order export with style sheet transformation for increased customer interface

  • Interfaced e-mail for customer support

  • Online "Business Center" for configuring the Customer Center, managing the item database and processing orders

  • XML based catalog browsing, order submission and previous-order search for full customer interface