Warranty

Warranty records create quotation line type three. Depending on the rules and configuration within M3 Business Engine, a standard warranty may be created automatically when a product line is added.

  1. From the quotation warranty tab, press the 'New Warranty' button or from the 'All' tab highlight the product and choose open related and 'Add Warranty'.
  2. From the quotation detail screen, highlight the product and choose related option Warranty. A browse window will be displayed.
  3. Select an extended warranty from the list, and click Refresh to update the display. If the warranty you want is not displayed, the basic data needs to be adjusted.
  4. Double-click to edit the warranty record.

    You can control when the extended warranty should start. The following options are available here:

    • the standard warranty start date

    • the standard warranty end date

    • the requested delivery from the quotation header

    The sales price is updated manually.

  5. To remove a warranty from the quotation, right-click the record and choose Delete.

For additional information, refer to Warranty Records.

For information on how to quote extended warranties for equipment in the customer's install base, refer to Rental Agreement in EQM.