Customer Variations

Customer variations are customer specific requirements that are rarely used. The customer variations are based upon a template service definition in 'Service. Open' (MOS300) as a base. The default template service can be defined within the F13 Settings.

Customer Variations are maintained in 'Customer Variations. Open' (QUS119). In QUS119 you can filter these requirements per Product and OEM Codes. You can define up to ten OEM Codes in 'OEM Code Connect Numbering System' (MOS986). OEM codes are user defined.

Add Customer Variations in EQM

  1. Enter a description and optionally a product and customer and select New.
  2. If not defaulted, enter the structure type and service name for the template service definition.
  3. Enter the field New Service if a service should be created based on information from the template service and the data entered in QUS119. If the field is left blank the template service will be connected to the quotation.
  4. Enter the different price and cost fields.
  5. Optionally enter an agreement number. If no agreement is entered, a maintenance agreement must be added to the quotation via 'Quotation. Add Maintenance Agreement' (QUS115).
  6. Add a responsible for the customer variation.
  7. Enter OEM codes. These fields will be used to filter among the customer variations.
  8. Click Next to save the record.