M3 Maintenance Order Management

Infor M3 Maintenance Order Management application is specifically designed for Original Equipment Manufacturers, distributors, rental companies, and third-party maintenance providers who require a flexible system capable of managing different customers’ after sales service needs.

It provides the flexibility needed to support the additional dimension of owner and an extensive use of maintenance agreements to help build up a quick and effective sales process. Agreements can be created for general use or specifically for each customer. Different charging methods can be defined as, for example, based on a customer’s operations (meter based). By using agreements for quotations, orders and invoicing, two fundamental requirements are satisfied: Efficiency and quality.

Maintenance Order Management includes:

  • Maintenance Agreements

  • Maintenance Quotations

  • Maintenance Customer Order Processing

  • Warranty Claim Management

Warranty Claim Management

Infor M3 Warranty Claim Management provides a range of options to manage your customers warranty claims against you, and those of your suppliers. From receiving the initial claim, updating the claim, through to claim agreement and final closure, our system has you covered.

Warranty Management

Warranty management is a solution that allows you to set up the basic data that is used within the warranty and claim flows. Each warranty record can contains details on how long the warranty is valid for (calendar and meters), details of goodwill periods and if charges apply. You can then connected to each warranty the details of what types of transactions are covered by the warranty and can include labor, materials, subcontract charges and expenses.

The solution supports both standard and extended warranty types together with specialized warranty types that can be automatically built by the system after completing a service job (so that the warranty only covers the work that has been carried out.)