Equipment Service Desk

The Equipment Service Desk (ESD) is a modern, equipment‑focused application that replaces the Mashup Customer Service Desk (CSD). The application provides a structured interface to display equipment details, service history, and related transactions through searchable index lists and data grids. ESD uses an equipment perspective and integrates with (MOS170), (COS100), and (MOS100) to manage work requests, orders, and agreements in one application. This application provides these benefits:

• Centralizes equipment information, service history, and related transactions in an equipment‑focused interface.
• Enables fast search and filtering by item number, serial number, or customer number.
• Improves visibility through structured tabs for overview, orders, and agreements, which reduces the need to access several programs.
• Streamlines work request and maintenance order management with navigation to (MOS170), (COS100), and (MOS100).
• Increases productivity because you can create work requests and MCOs from the application header.