Accounts Receivable Controller Workspace

The Accounts Receivable Controller can use this workspace to manage all aspects of the invoice lifecycle and credit control, from the shipment of goods to the receipt of payment.

Within this workspace, reminder letters are generated at various escalation levels and reviewed before being issued to customers as required.

Invoices placed on hold or stop are displayed in a unified view across all customers, alongside Tickler Notes that document customer interactions, enabling faster resolution of reported issues.

Credit tracking is also available, showing the remaining credit available to each customer in a graphical format with drill-down capabilities for detailed insights. This monitoring supports proactive account management, helping prevent customers from exceeding their credit limits.

Additionally, the average time that customers take to pay invoices is calculated in the Days Outstanding view. This view serves as a valuable indicator of potential issues and aids in cash flow management for more effective oversight of customer debt.

This table shows the available widgets in the workspace:

Widget Description
My Day Shows the current date, greeting message, and the user's icon with first name.
Write-Off Analysis Shows a three-dimensional bubble chart illustrating the relationship among the number of write-off invoices, generated invoices, and the percentage of write-offs relative to total order invoices. The bubble size represents the proportion of write-offs.

Hover over a bubble chart to show the total values in a tooltip.
High Risk Payer Analysis Shows a three dimensional chart illustrating the relationship between payers’ stopped amount percentage, overdue amount percentage, and DSO value. Hover over a bubble chart to show the total values in a tooltip.
On Your Radar Focuses on managing priority tasks.

This widget contains matrices that open card tasks in the Required Actions widget:

  • Payment reminders: Shows the total count of outstanding invoices that are grouped based on the number of payment reminders set for each invoice using the RMQT field and stopped invoices.
  • Review AR balances and aged invoices: Shows the total count of invoices sent within the last thirty days, invoices overdue by up to thirty days from the current date, open invoices aged between thirty and ninety days, and high-risk invoices older than ninety days.
  • Open credit notes: Shows the total count of open credit notes.
  • Customer data - action required: Shows the total count of customers that are tagged with status 10, customers with credit blocked value between 1 and 3, customer invoices with stopped payment reminders, and tickler notes for each payee. The tickler note may contain action items, reminders, or brief notes from customer discussions.
For every card task, click Review to view a breakdown of records and identify tasks to address. Optionally, hide a card task by clicking the bell icon. When you review the available records, you can access these additional functionality by clicking Review or View All:
  • Select all or any records to export: Click Export to CSV.
  • Drill back into an M3 program: Click a record with a working link.
  • Search for a record.

On the Required Actions widget, you can click View All to view all records in tabular format. You can click View snooze list to view the list of hidden card tasks. From the list, you can click Unsnooze to return a hidden card task on the main widget display.
Quick Actions

Shows tasks that you perform frequently.

This widget shows these default tasks:

  • Update tickler information: Shows the list of customers with available tickler notes or customer feedback that you can update.
  • Update customer information: Shows a list of customers along with their corresponding details, which you can update. The customer details in this workspace are related to finance or general ledger information such as VAT values, cash discount terms, and credit limit. After saving the record, a message containing the customer ID is displayed. You can click this ID to drill back into M3, where the customer record is stored.
  • Where am I working: Checks in at your current work location. The checked-in location is then updated in your user profile in 'User. Open' (MNS150).

    See Where am I working.
Important Links Provides direct access to preconfigured programs in Infor M3 application. This widget shows default links that drill back to M3 where you can view more details.

See menu widget in the Infor OS User and Administration Documentation Library.
Customer Contacts

Shows the contact information of customers who are registered in M3 through 'Customer. Open' (CRS610). When you access the widget, it shows records linked to the logged-in user. You can browse through the customer list, with each entry showing the customer number, name, and associated contact details.

See Customer Contacts.
Available to Spend Shows the credit limit information and the risk values of a particular customer.

See Available to Spend.

APIs used in the workspace widgets

This table shows the APIs used in varying widgets for this workspace:
Widget Program Transaction
Top 10 - Outstanding Debt & Overdue Amount CRS610MI SearchCustCred
Order value not Invoiced CRS610MI SearchCustCred
On Your Radar

Payment Reminders

 ARS200MI SearchInvoices
On Your Radar

Review AR Balances and Aged Invoices

 ARS200MI SearchInvoices
On Your Radar

Open Credit Notes

 ARS200MI SearchInvoices
On Your Radar

Customer data - action required

 CRS610MI SearchCustomer
On Your Radar

Customer data - action required

 ARS200MI SearchInvoices
On Your Radar

Customer data - action required

 RMS440MI SearchTickleNot
Quick actions

Update Customer Information

 CRS610MI SearchCustomer
Quick actions

Update Customer Information

 CRS610MI GetFinancial
Quick actions

Update Customer Information

 CRS610MI ChgFinancial
Quick actions

Update Customer Information

 CRS030MI LstVat
Quick actions

Update Customer Information

 BROWSEMI LstValues
Quick actions

Update Customer Information

 CRS650MI LstByCode
Quick actions

Update Customer Information

 TXS003MI GetVATRegNoVali
Quick actions

Update Customer Information

 TXS070MI SimulateVatRegN
Quick actions

Update Customer Information

 MNS150MI GetUserData
Quick actions

Update Tickler Information

 RMS440MI SearchTickleNot
Quick actions

Update Tickler Information

 RMS440MI GetTickleNote
Quick actions

Update Tickler Information

 RMS440MI UpdTickleNote
Quick actions

Update Tickler Information

 BROWSEMI LstValues
Quick actions

Update Tickler Information

 MNS150MI GetUserData
Quick actions

Update Tickler Information

 MNS150MI LstUserData
Where am I working MNS150MI GetUserData
Where am I working CMS100MI Lst_WD_WHAMWI
Where am I working CMS250MI CheckIn
Customer Contacts CMS100MI Lst_WD_CUSTOMER
Customer Contacts CMS100MI Lst_WD_CustCont
Customer Contacts EXPORTMI Select
Customer Contacts CRS621MI Lst
Customer Contacts MNS150MI GetUserData
Customer Contacts CRS610MI GetOrderInfo
Customer Contacts CRS610MI GetBasicData
Available to spend CRS610MI GetBasicData
Available to spend CRS610MI GetFinancial
Available to spend CRS610MI SearchCustCred
Available to spend CRS610MI GetOrderInfo

Programs and sorting orders used in the workspace

The drillback functionality in some of the workspace widgets require specific configuration for filtering the correct data in Infor M3. When you perform a drillback to any program, verify that Function Search is enabled. If the Function Search is disabled, you must create a record by specifying a combination of program, sorting order, and table for the search on 'Standard Search. Open' (CMS021/B).

This table shows the programs along with their corresponding sorting order and table details, all of which should be in active status:

Program Sorting order Table
CRS315 1 CCUCRL
ARS200 1 FSLEDG
CSR610 OCUSMA
ARS200 1 FSLEDG
RMS440 1 FCRMTN