Customer Support Center
Customer Support Center is an Experience Designer application that enables customer service and sales teams to manage customer-related activities efficiently. It centralizes key information and streamlines access to related actions.
The application eliminates the need to switch between multiple M3 programs to manage orders and invoices, a process that slows response times and makes customer details difficult to locate. This improvement reduces delays and confusion.
Using this application, you can leverage these benefits:
- View customer details, orders, invoices, and returns in one place through centralized access.
- Save time and avoid confusion by working within a streamlined work flow that reduces the task to navigate between multiple M3 programs.
- Take immediate action by updating contact and address information, rescheduling orders, managing returns, and tracking overdue invoices and late orders.
- Maximize enhanced integration through quick links to related actions in H5, which improve navigation and task execution.
- Identify critical information with the help of conditional styling that provides visual cues.
Although you can use the application as delivered, create a copy of the standard application to align with your business processes and maintain stability as updates are deployed. If the application includes a custom list, copy and modify it to meet customer requirements and preserve functionality.