M3 Portals - Issue Management Portal

M3 Portals is a highly configurable technology platform designed to deliver on-line self-service portal applications for M3’s customers to collaborate with their end-customers. End-customers can access the portals through devices supporting web browsers and rigid security ensures that end-customers can only see and access their information.

Issue Management Portal

The self-service Issue Management Portal improves efficiency and collaboration between you and your customers. It contains features for Issue Management and enables you to create, monitor and action issues and their resultant corrective actions. Typical process flow:
  • Enter claims or issues through a web portal.
  • Link claim or issues to M3 orders.
  • Automated processing using predefined actions.
  • Actions related to M3 transactions.
  • Connects to existing M3 processes.