M3 Counter Sales for Distribution

Counter Sales for Distribution’s sales support capabilities make it easier for customers to buy, and easier for counter sales staff to sell in face-to-face sales environments, whether in a branch or outlet, over the counter or on the phone.

Counter Sales for Distribution (CSD) helps organizations in a wide range of manufacturing and distribution sectors, improves customer service and satisfaction, increases sales, manages margins and controls transaction costs. It includes capabilities on a customer, finance, logistics and product inquiry level, as well as transaction capabilities for sales, delivery, and invoice processes to support sales from initiation to invoicing.

CSD enables sales staff to be more flexible in how they deal with customer inquiries and orders. It is possible to create order lines for pricing and stock inquiries before the customer is identified and selected. It also leverages the M3 Cash Desk Sales functionality in order to deal with varying payment methods. With its wide range of processing and inquiry services, the sales staff is better equipped to serve the needs of the customer, helping them to make better informed buying decisions.

By providing a single source for all customer, product and order information, which speeds up the sales process, CSD’s single screen approach and ease of use reduces training requirements. Furthermore, its flexible order processing improves an organization’s ability to adapt to changing customer needs.