Create Work Order

Prerequisite

Before using the widget, you must activate these tables in the M3 Function Search administration:

• MITMAS
• MILOIN
• MPDSCF

See information about updating table indexes in the M3 Core User and Administration Library (Cloud).

APIs used in the widget

The Create Work Order widget requires application program interfaces (APIs) that retrieve and display the appropriate data.

See information about testing and running an API and its corresponding transaction in the M3 Core User and Administration Library (Cloud).

Creating a work order

1. Click New work order.
2. Specify this information:

   Product

   Specify a product number.

   Serial number

   Select a serial number from the dropdown. Serial numbers are automatically populated after a product is selected.

   Service

   Select a service from the dropdown. Available services are automatically populated after a product is selected.

   Text

   Optionally, specify any text that can be printed in different work order documents.

   Note: This field can accept a maximum of 60 characters.

   Work center

   This field uses the same value as the work center from the widget configuration. If necessary, you can still modify the auto-populated value from this field.

   Error code

   Select the error code.

   Priority

   This field uses the same value of priority from the widget configuration. If necessary, you can still modify the auto-populated value from this field.

   Date

   Specify the start date for the work order.

   Note: Select only the current and future dates for the transaction. An error message is displayed if you select a past or invalid date.

   Attachment (optional)

   Optionally, browse and upload an image for the work order.

   Note: To successfully attach an image, you must configure the widget to include the IDM document type and attributes. Without the proper configuration, you will receive an error message in the widget when you use this attachment field.

   Street address

   Specify numeric identifiers alongside the street name of the work order location.

   Note: This field can accept a maximum of 36 characters.

   Postal code

   Specify a postal code based on the city of the work order address.

   Country

   Select the country where the work order must be identified.

   Latitude

   Specify a latitude that overrides the coordinate set by the GPS.

   Longitude

   Specify a longitude overrides the coordinate set by the GPS.

   Place

   Select from the available list of places.

3. Click Create. The message stating that the work order is created also shows the work order number. Click the generated number to view your record in 'Work Order. Open' (MOS100).