Issue Overview

Use this widget to view the latest summary for your selected issue in 'Issue. Open' (IMS100) using Infor GenAI. The issue summary usually includes the issue description, actions completed, and actions required. However, the content may still require verification to ensure the accuracy of AI-generated responses.

The summary is also saved in M3 as a text block. However, you can only modify and delete the summary from Issue Management in M3 Portals.

See the M3 Business Engine User Documentation Library (Cloud) and M3 Portals Library and select Issue Management.

Another functionality of the widget includes copy text to clipboard, where you can copy the summary and paste it on a separate notepad or Word file to check the content in another format.

Prerequisites

Before using this widget, consider this information:

  • You must open (IMS100/B) in M3 where customer issues are retrieved before you can use this widget. The context messages are retrieved by the widget, which contain an issue number and loads its corresponding issue summary in the text block.

    See the section on supported context messages to know the required entity for this widget.

  • When you use this as a standalone widget in a workspace, you must open the M3 Information Viewer widget where issues are retrieved.

Limitations

Responses generated by AI may not always be accurate or reliable. You must verify the information generated by AI and use it responsibly.

This table shows the technologies and average number of tokens that are used by this widget for each call:
Technology used Average tokens per usage

M3 Business Engine

Widget SDK

OS Portal, ION API Gateway, and Security

GenAI

IDM

 1300

Supported context message

This published inforWidgetContext message is received by this widget: InforIssueHeader - IMNR.

APIs used in the widget

The Issue Overview widget requires application program interfaces (APIs) that retrieve and display the appropriate data.

This table shows the available APIs for this widget:
Program Transaction
MNS150MI GetUserData
IMS100MI Get
IMS101MI Lst
IMS010MI Lst
IMS030MI Lst
EXPORTMI Select
CRS980MI GetTextID
CRS980MI GetTextID
CRS980MI LstTxtBlocks
CRS980MI SltTxtBlock