Troubleshooting

Before starting, ensure that the 'C' drive in the computer or server does not have restrictions on creating directories or the log file in the configuration Folder structure.

Logs folder and log file

  • The Bill of Lading Digitization solution provides detailed information from the start to the completion of the RPA job. You can retrieve this information from the log file in the Logs folder within the configuration folder structure.
  • Only one log file per day is created in the Logs folder in the configurationFolder\Logs directory. The log file is named as JobsResults[yyyymmdd].txt.
  • At every run, the RPA process logs the start time, the number of documents processed, download file paths and file details, process results for each file, the number of successfully processed files, the number of failed processed files, and the end time.
  • If there are any exceptions, you may also check the log files of the attended execution mode in these locations:
    • C:\ProgramData\Infor\RPA\TrayAssistant\Logs
    • C:\ProgramData\Infor\RPA\Runtime\Logs

Failure folder

  • If processing of a PDF file fails for any reason, the file is moved to the Failure folder for analysis which is created in the configuration Folder Structure.

Success folder

  • All PDF files that have been processed successfully are moved to a folder named as yyyy-mm-dd, for example 2025-03-17, under the Success folder.