Issue Overview
Use this widget to view the latest summary for your selected issue in 'Issue. Open' (IMS100) using Infor Gen AI. The issue summary usually includes the issue description, actions completed, and actions required. However, the content may still require verification to ensure the accuracy of AI-generated responses.
The summary is also saved in M3 as a text block. However, modification and deletion of the summary can only be done from Issue Management in M3 Portals.
See M3 Business Engine User Documentation Library (Cloud) and M3 Portals Library, and then select .
Another functionality of the widget includes , wherein you can copy the summary and paste it on a separate notepad or word file to check the content in another format.
Prerequisites
- You must open (IMS100/B) in M3 where customer issues are retrieved before you can use
this widget. This widget retrieves context messages that contains an issue number and
loads its corresponding issue summary in the text block.
See supported context message in this document to know the required entity for this widget.
- When you use this as a standalone widget in a workspace, you must open the M3 Information Viewer widget where issues are retrieved.
Supported context message
This widget receives this published inforWidgetContext message: InforIssueHeader - IMNR.
APIs used in the widget
The Issue Overview widget requires application program interfaces (APIs) that retrieve and display the appropriate data.
| Program | Transaction |
|---|---|
| MNS150MI | GetUserData |
| IMS100MI | Get |
| IMS101MI | Lst |
| IMS010MI | Lst |
| IMS030MI | Lst |
| EXPORTMI | Select |
| CRS980MI | GetTextID |
| CRS980MI | GetTextID |
| CRS980MI | LstTxtBlocks |
| CRS980MI | SltTxtBlock |