Management of customer debit notes
Requirement
If a customer disputes a debt and sends their own debit note with a partial payment, then this debit note reference must be reflected in their M3 customer statements.
M3 solution
Debit notes that are reducing the paid amount may be received from the customer. These debit notes can be assigned to a responsible M3 user. This user can decide to accept the debit note, to create or reject a credit memo, and to produce a billback.
Configuration guidelines
| Program ID | Program name | Description or comment |
|---|---|---|
| CRS165 | Number Series. Open | Create two records. Set the Number ser type (Number series type) field to 52 for both records. Set the Number series field to 1 for one record and 2 for the other record. |
| ARS052 | Bill Back Type. Open | |
| ARS016 | Debit Reason. Open | |
| ARS125 | Debit Note. Open | To manage debit notes, use this program. |
| ARS998 | Debit Note. Reminder | To create reminders for debit notes that have a follow-up date before the current day’s date, regularly run this program. |