Process flow
The process consists of these main phases:
| Phase | Description |
|---|---|
| 1. Submit request | Requester fills out customer information in the workspace, including additional customer details such as address, VAT number, organization number, country, email address, and language. |
| 2. AI duplicate detection | The workflow uses Customer Duplicate Detection (CDD), an AI-powered duplicate check, to compare the new customer with existing customer records in M3. If a similar customer is found, the request is routed back to the requester for review. |
| 3. AI compliance check | The workflow uses Customer Compliance Check (CCC), an AI-powered compliance screening process, to compare the customer against exclusion and sanctions lists. If the match score exceeds the configured threshold, the request is automatically rejected. |
| 4. Approval | Requests that pass the AI checks continue through the standard approval process, which includes Level 1 and Level 2 approvals. |
| 5. Automated creation and setup | After approval, the workflow creates the customer record automatically in M3 and assigns additional setup tasks to the appropriate users. |