Processing failed messages by agreement

You can manually reprocess failed messages to review or resend them.

Note: Messages that have been successfully sent and verified by IEC are kept for 30 days. Messages that have failed are kept by IEC for 60 days, before the messages are discarded. Use this time frame to review the messages.
  1. Access the Enterprise Collaborator Administration > Messages > Agreement Retry/Redetect Messages page.
  2. In the Partner Drill down tree view, select the Partner for the agreement and then select the Business or Technical failed message. The view shows the total of number of failed messages.
  3. Select a process action for all the messages in the selected Partner and in the Business or Technical messages:
    • Click Redetect to reprocess failed messages from the start.
    • Click Retry to reprocess failed messages.
  4. Click OK.