What is M3 Customer Service Desk?

M3 Customer Service Desk provides the back office with basic information required for customer service by collecting information from M3 Business Engine programs related to customers, equipment and open orders. M3 Customer Service Desk provides information from various M3 Business Engine programs for display in a single, comprehensible dashboard.

M3 Customer Service Desk is mainly intended for visualizing information, but you can also use it to create service requests or sales orders for parts.

Key information available in M3 Customer Service Desk

Customer	Equipment	Parts	Cash desk
address	open work orders	availability per warehouse	invoice details
payment methods	open parts orders	relations to others parts (example, replacements)	customer information
financial status	service letters	aliases	agreement information
open orders	service history	kit structure
equipment fleet	as-built structure	sourcing