Creating an issue type definition

  1. Select System configuration > Issue Type Definition.
  2. Click New.
  3. Specify this information:
    Issue Type
    Select the type of issue from the list. The issue type values are defined in Code.
    Valid from
    Set the effectivity date of this issue type.
    Description
    Provide the description for the issue type.
    Account
    When Account button is clicked, specify the account number or account name to search and click OK.
    Account Group Type
    Select the account group type from the list.
    Product
    When Product button is clicked, specify the item number or item name, select the type of item, and click OK.
    Product Group
    Select the product group type from the list.
    Start Step In Background
    Select this option to create steps and to start the first step automatically.
  4. Click Save.