Customer Order Stop dashboard

The Customer Order Stop dashboard is a customer-centric dashboard that supports a detailed analysis of stopped orders. Identifying payers with orders on stop, stop codes, and line amounts provides actionable insights that drive revenue and customer satisfaction.

This dashboard allows analysis at week or at date level. Depending on the selected view, the week or date interval is displayed on the dashboard, which serves as guide to user for the time analysis within the dashboard. The interval is based on the values defined in the variables. See the information about variables in Infor M3 Analytics for M3 CloudSuites Administration Guide.

Reports and KPIs

The dashboard contains these reports:

  • Line and Order Amount by Status
  • Stopped Orders by Payer
  • Stopped Orders With Stock Details
  • Stop Codes by Payer

The drill back to M3 functionality is enabled in the Stopped Orders with Stock Details report. By clicking Order Numbers or Payers in the report, you can access the M3 program to further investigate issues or update that record. Clicking Order Number opens (OIS120/E) and clicking a specific Payer opens (CRS315/B).

The dashboard also has these KPIs:
  • Line Amt – Company
  • Overdue Line Amt – Company
  • Order Value – Company
  • No. of Stopped Order Lines
  • Order Qty

These KPIs use the Planning Date as the date basis for analysis and the Sum aggregation. Amounts are expressed in the company currency.

Currency and year information are also displayed on the banner.

Filters

These standard filters are available:
  • Facility
  • Warehouse (Config. 1)
  • Week for Report Interval Basis
  • Sales Organization
  • Customer (Config. 1)
  • Customer Geography
  • Payer
  • Customer Order Type
  • Customer Orders
  • Highest Status – CO
  • Lowest Status – CO
  • Line Status – CO
  • Overdue
  • Promotion
  • Item (Config. 1)
  • Show N Records
  • View (Config. 1)

The Week for Report Interval Basis, Customer Orders, and View are required filters. Show N Records is a required filter that is applied to the Stopped Orders by Payer and Stop Codes by Payer reports.

Drill across

Click Back to return to the Open Customer Order Book dashboard.

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