Technician Performance Details reports
The measures used in Technician Performance Details reports are sourced from the WO Operation Transactions fact. These measures are analyzed by Op Actual Finish Date and mainly use the Sum aggregation. Reports are filtered by Operation Status ID - WO = 90.
Technician Accuracy
Description: This report displays a three-dimensional chart for the relationship of the technician's number of reported orders against their First Time Fix Rate and their total billable hours. Use this report to analyze patterns and gain insights to improve technician performance. The area of the bubble chart corresponds to the Total Billable Hrs.
Measure: No. of Rptd Orders, First Time Fix Rate, Total Billable Hrs
Chart type: 3 data series bubble chart
Birst limitation: If all Technicians to be displayed has zero billable hours but has a No. of Reported Orders and First Time Fix Rate then Birst will not provide any display.
First Time Fix Rate by Period
Description: This report displays the number of reported orders and the first time fix rate in column and spline chart over a period of time. In this report, you can analyze how well a technician is doing when it comes to first time fix rate over a period of time. You can directly see how the No. of Rptd Orders affects the first time fix rate.
Measure: No. of Rptd Orders, First Time Fix Rate. The tooltip also shows First Time Fix Orders.
Chart type: 2 data series combo, 1 column chart on Y axis 1 and spline chart on Y axis 2
Top Rptd Hrs by Service
Description: This report analyzes the type of service that has the highest number of reported hours. You can get an insight on which type of service a technician is spending time the most.
Measure: Total Rptd Hrs
Chart type: 1 data series bar chart
Column selector: Service Type, Service Class
Bottom Rptd Hrs by Service
Description: This report analyzes the type of service that has the lowest number of reported hours. You can get an insight on which type of service a technician is spending time the least.
Measure: Total Rptd Hrs
Chart type: 1 data series bar chart
Column selector: Service Type, Service Class
Top First Time Fix Rate by Equipment
Description: This report analyzes the equipment that has the highest first time fix rate. In this report, you can get an insight of which equipment a technician can fix the most during first visit.
Measure: First Time Fix Rate
Chart type: 1 data series bar chart
Column selector: Equipment Type, Equipment Class, Equipment Group, Serial Number
Bottom First Time Fix Rate by Equipment
Description: This report analyzes the equipment that has the lowest first time fix rate. In this report, you can get an insight of which equipment a technician has trouble fixing the first time.
Measure: First Time Fix Rate
Chart type: 1 data series bar chart
Column selector: Equipment Type, Equipment Class, Equipment Group, Serial Number
Technician Performance Details
Description: This report displays the equipment type per work order type in a tabular report. In this report, you can see how many hours are spent during travel and labor for a specific work order type per equipment.
Measure: First Time Fix Rate, Rptd Travel Hrs, Rptd Labor Hrs, Total Rptd Hrs
Chart type: Table